What's your organization charted?
./M6
Software related information one might find useful.
"departments have mostly lost the ability to understand business processes. They do not research the tools required to best suit a process or solve a problem. To many of these departments and their personnel the Operating System or specific program becomes a religion and therefore they cannot see beyond the brand.
[...]
If IT did their research and embraced the correct tools for the job rather than the best gadget for cool status then maybe they could solve issues like; resource allocation; project management; ability to sell change to management and train users; working with other departments; working with a small budget and so on."